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Inbox

Set up and manage Gist Inbox to support customers and convert leads at scale.

Get context on your contacts fast

If you’re talking to a visitor or a paid customer, wouldn’t it be nice to understand the context of the conversation, so you can provide better and quicker support? The more context you have for a message, the better equipped you are to answer. Pe...

Leave internal notes and loop in teammates into conversations

Notes are internal messages you can post on any conversation to share information about the conversation among your teams. This is useful for two reasons: Everyone gets the context of the conversation quickly and easily. This avoids the unnecessar...

How does teammate online presence work?

Collaboration works best when you know if your teammates are available. In Gist, you'll be able to see your teammates' status via a colored bubble next to their name. Here's what the colors mean: 🟢 Green: The are active and online on one of thei...

Analyze your team performance using Inbox reports

The Inbox reports allow you to easily understand how well you and your team manage your conversations. It gives you an overview of how many conversations are being responded to, the efficiency of your reply times, and conversation trends and compa...

Start a video call with your customers right inside Messenger

If you’re chatting to a lead or customer, you can build a more personal relationship with them by inviting them to join a voice or video call with you. Let leads join video calls with you You can easily invite leads to join a video call while you’...

Start new outbound conversations from within your Inbox

Send a new email or chat directly from the Inbox to your existing contacts.

Respond to customers faster with saved replies

A saved reply is a snippet of text that can be quickly added to the Inbox editor when replying to a customer. If you often reply to the same customer questions, using saved replies is a great way to shorten your response time and deliver exception...

Keep track of support requests by tagging conversations

When speaking to customers on live chat, you will come across instances where you would need to note something down - whether it is user feedback, bug reports, feature requests, a promise that you make for the future, an offer that you propose, et...

Respond to conversations on the go with Mobile apps

Learn to leverage the power of the Gist Mobile App for seamless team collaboration and customer communication.

See what visitors are typing in real-time

The "Sneak-Peek" feature in Gist allows you to see what your customers are typing in real-time before they even send the message. This gives your team the necessary time to analyze the situation and provide a faster and precise response. Here's a ...

Measure customer satisfaction with conversation ratings

With conversation ratings, you can gather feedback from users and visitors on their interactions with your team. When a teammate closes a conversation with a customer, Gist will send a simple survey asking how their experience was.  If the custome...

Keep your inbox free from spam emails

When you connect your team email to the conversations inbox, all incoming emails will be sent to this inbox. To keep your inbox organized, configure your spam configuration in your Inbox settings to keep your inbox free from emails that don't requ...