Forward your emails to Gist team inbox
Learn how to centralize your support emails by forwarding them to your Gist Inbox with our detailed walkthrough.
Connect your Facebook page with your Gist team inbox
You can connect your Facebook page to your Gist inbox to manage incoming messages directly from Gist. Why integrate your Facebook Page? Once connected, we will sync messages from your Facebook page to your Gist inbox, keeping all of your customer ...
Forward support emails on behalf of your customers
Note : You need to connect your mailbox to Gist first before forwarding your support emails on behalf of your customers. Check out our detailed guide on how to setup automatic forwarding here . When an email is forwarded to your Gist inbox, by d...
Manage your Support Emails with Gist
Using Gist to Manage your Support Emails Instead of using a business email account or separate ticketing service to manage support emails from your customers and prospects, you can use Gist! When someone emails your support email address, you ca...
Create Inbox views to manage your support workflow
Inbox views are a way to organize your conversations by grouping them based on certain criteria, including conversation properties, and then show all conversations that match the criteria in real time. For example, you can create a view for new co...
Get context on your contacts fast
If you’re talking to a visitor or a paid customer, wouldn’t it be nice to understand the context of the conversation, so you can provide better and quicker support? The more context you have for a message, the better equipped you are to answer. Pe...
Leave internal notes and loop in teammates into conversations
Notes are internal messages you can post on any conversation to share information about the conversation among your teams. This is useful for two reasons: Everyone gets the context of the conversation quickly and easily. This avoids the unnecessar...
How does teammate online presence work?
Collaboration works best when you know if your teammates are available. In Gist, you'll be able to see your teammates' status via a colored bubble next to their name. Here's what the colors mean: 🟢 Green: The are active and online on one of thei...
Analyze your team performance using Inbox reports
The Inbox reports allow you to easily understand how well you and your team manage your conversations. It gives you an overview of how many conversations are being responded to, the efficiency of your reply times, and conversation trends and compa...
Start a video call with your customers right inside Messenger
If you’re chatting to a lead or customer, you can build a more personal relationship with them by inviting them to join a voice or video call with you. Let leads join video calls with you You can easily invite leads to join a video call while you’...
Start new outbound conversations from within your Inbox
Send a new email or chat directly from the Inbox to your existing contacts.
How does Gist deliver Inbox notifications?
Your website visitors or customers may not hang around in the chat throughout the whole conversation. Hence, it's important that you send notifications so they never miss their most important messages. In this article, we'll cover how your users a...
Never miss a conversation with Inbox notifications
It's easy to get alerted when various actions or activities happen in your Gist Inbox. You and your teammates can set up and control the notifications you'll receive from Gist so you won't miss out on any important conversations. To set up your no...
Automate your Inbox workflows with rules
Simplify and automate your support inbox management by setting up Inbox Automation rules.
Using Triggers, Conditions and Actions in Inbox Automation
Inbox rules let you automate actions in conversations for an efficient inbox and optimal customer experience, and each Inbox rule is made up of three types of blocks: Triggers (When) : trigger events that qualify a rule to start scanning for the f...
Best practices for Inbox rules - common usage examples
We’ve put together a collection of example rules used by our customers. You can apply these rules in your workspace as they are, or customise them for your specific workflows. Or just use them as inspiration for more rules you can create to make m...
Using conversation properties for advanced Inbox workflows
Conversation properties can be used to categorize, prioritize or further diagnose conversations based on the support needs for your product or service. They work alongside Inbox Automation rules and the Conversation API right out of the box allowi...
AI-Assist for Inbox
Learn about the new AI-powered features for the Gist Inbox.
Respond to customers faster with saved replies
A saved reply is a snippet of text that can be quickly added to the Inbox editor when replying to a customer. If you often reply to the same customer questions, using saved replies is a great way to shorten your response time and deliver exception...
Keep track of support requests by tagging conversations
When speaking to customers on live chat, you will come across instances where you would need to note something down - whether it is user feedback, bug reports, feature requests, a promise that you make for the future, an offer that you propose, et...
Respond to conversations on the go with Mobile apps
Learn to leverage the power of the Gist Mobile App for seamless team collaboration and customer communication.
See what visitors are typing in real-time
The "Sneak-Peek" feature in Gist allows you to see what your customers are typing in real-time before they even send the message. This gives your team the necessary time to analyze the situation and provide a faster and precise response. Here's a ...
Measure customer satisfaction with conversation ratings
With conversation ratings, you can gather feedback from users and visitors on their interactions with your team. When a teammate closes a conversation with a customer, Gist will send a simple survey asking how their experience was. If the custome...
Keep your inbox free from spam emails
When you connect your team email to the conversations inbox, all incoming emails will be sent to this inbox. To keep your inbox organized, configure your spam configuration in your Inbox settings to keep your inbox free from emails that don't requ...
Can I use GIFs and Emojis in my chat messages?
Absolutely! By adding emojis, GIFs and stickers to your messages, it will make your visitors feel like they are talking to a real human. This will make your conversations friendly and lively and helps avoid being too formal or robotic. Here's a qu...
How do I block spam in my team inbox?
There are instances where you will encounter chats from visitors who are saying inappropriate, spammy, or abusive things. If closing the chat is not enough and they keep causing trouble, you can block them from sending you a message. How to block ...
How do I sent a transcript of the conversation?
Finished a conversation with a customer and they requested to share a full transcript of the conversation? Gist allows you to send a transcript of your conversations to your customers directly through the shared team inbox. Send Individual Convers...
File type and size restrictions for Gist Inbox & Messenger
The Inbox and Messenger in Gist supports attaching files of a specific type and size. Additionally, depending on your subscription, there's a usage limit to the number of attachments that can be uploaded. File types The following file types can be...
See which customers are online in Inbox
Knowing which customers are online at any moment helps prioritise your conversation backlog and improve your customer experience as well. In Gist, you can see if a customer you are speaking with is online or away in real-time from within your Inbo...