Can I use GIFs and Emojis in my chat messages?
Absolutely! By adding emojis, GIFs and stickers to your messages, it will make your visitors feel like they are talking to a real human. This will make your conversations friendly and lively and helps avoid being too formal or robotic. Here's a qu...
How do I block spam in my team inbox?
There are instances where you will encounter chats from visitors who are saying inappropriate, spammy, or abusive things. If closing the chat is not enough and they keep causing trouble, you can block them from sending you a message. How to block ...
How do I sent a transcript of the conversation?
Finished a conversation with a customer and they requested to share a full transcript of the conversation? Gist allows you to send a transcript of your conversations to your customers directly through the shared team inbox. Send Individual Convers...
File type and size restrictions for Gist Inbox & Messenger
The Inbox and Messenger in Gist supports attaching files of a specific type and size. Additionally, depending on your subscription, there's a usage limit to the number of attachments that can be uploaded. File types The following file types can be...
See which customers are online in Inbox
Knowing which customers are online at any moment helps prioritise your conversation backlog and improve your customer experience as well. In Gist, you can see if a customer you are speaking with is online or away in real-time from within your Inbo...
