Get context on your contacts fast
If you’re talking to a visitor or a paid customer, wouldn’t it be nice to understand the context of the conversation, so you can provide better and quicker support? The more context you have for a message, the better equipped you are to answer. Pe...
Leave internal notes and loop in teammates into conversations
Notes are internal messages you can post on any conversation to share information about the conversation among your teams. This is useful for two reasons: Everyone gets the context of the conversation quickly and easily. This avoids the unnecessar...
How does teammate online presence work?
Collaboration works best when you know if your teammates are available. In Gist, you'll be able to see your teammates' status via a colored bubble next to their name. Here's what the colors mean: 🟢 Green: The are active and online on one of thei...
Analyze your team performance using Inbox reports
The Inbox reports allow you to easily understand how well you and your team manage your conversations. It gives you an overview of how many conversations are being responded to, the efficiency of your reply times, and conversation trends and compa...
Start a video call with your customers right inside Messenger
If you’re chatting to a lead or customer, you can build a more personal relationship with them by inviting them to join a voice or video call with you. Let leads join video calls with you You can easily invite leads to join a video call while you’...
Start new outbound conversations from within your Inbox
Send a new email or chat directly from the Inbox to your existing contacts.
