Respond to customers faster with saved replies
A saved reply is a snippet of text that can be quickly added to the Inbox editor when replying to a customer. If you often reply to the same customer questions, using saved replies is a great way to shorten your response time and deliver exception...
Keep track of support requests by tagging conversations
When speaking to customers on live chat, you will come across instances where you would need to note something down - whether it is user feedback, bug reports, feature requests, a promise that you make for the future, an offer that you propose, et...
Respond to conversations on the go with Mobile apps
Learn to leverage the power of the Gist Mobile App for seamless team collaboration and customer communication.
See what visitors are typing in real-time
The "Sneak-Peek" feature in Gist allows you to see what your customers are typing in real-time before they even send the message. This gives your team the necessary time to analyze the situation and provide a faster and precise response. Here's a ...
Measure customer satisfaction with conversation ratings
With conversation ratings, you can gather feedback from users and visitors on their interactions with your team. When a teammate closes a conversation with a customer, Gist will send a simple survey asking how their experience was. If the custome...
Keep your inbox free from spam emails
When you connect your team email to the conversations inbox, all incoming emails will be sent to this inbox. To keep your inbox organized, configure your spam configuration in your Inbox settings to keep your inbox free from emails that don't requ...
