Knowledge Base Overview
The New Gist Knowledge Base allows you to teach, answer questions and share tips with your customers. In this quick overview, we'll navigate through the main settings of the Knowledge Base and touch on a few of the powerful features. Creating a...
Set Up Your Knowledge Base
The Gist Knowledge Base provides your leads and customers with easy and fast access to answers about your products and services and allowing them to find recommended solutions to frequently asked questions. The New Gist Knowledge Base allows you...
Common questions
How do I add social media and footer links to my Knowledge Base?
A great way to keep your branding consistent on your Knowledge Base to use the "links" feature. This allows you to include your social media links and other links that are important to your business on every page of your Knowledge Base in the...
How do I directly link to a specific section of an article?
Use anchor links to help your visitors navigate to a specific section of your help content without scrolling. In your Gist workspace, navigate to knowledge base section. Hover over the knowledge base article where you want to add an anchor, then...
How do I turn my Knowledge Base off?
Do you need to take your Knowledge Base offline for a few moments, or maybe for a while? With Gist you can "Turn Off' your knowledge base in the toggle of a switch! You will still be able to edit and organize your Knowledge Base. You will still...
Create and organize articles
Organize your articles into collections and sections
Organizing your Gist Knowledge Base is "Drag and Drop" easy! Need to reorganize your Collections? It's "Drag and Drop" easy! Need to reorganize your Articles? It's "Drag and Drop" easy! How to Organize (and Reorganize) Collections and Articles...
Use Code Blocks with automatic syntax highlighting
Gist comes loaded with automatic code blocks with syntax highlighting. There's nothing to set up or configure - it'll automatically highlight your code based on the code you insert. How does it work? In the article editor, click Code View Warp...
Set up your Knowledge Base
How do I turn on Messenger in my Knowledge Base?
Want the option to have a Live Chat with your customers when they are on your Knowledge Base? With Gist, it's possible and easy to do! Enable Live Chat on your Knowledge Base 1. Go to "Basic Settings", found under the "Knowledge Base" heading...
Improve articles based on your customers’ feedback
Making sure your articles are sufficiently solving your customers problems is essential in delivering effective self help to your customers. With article feedback, your customers can indicate if they found an article helpful and highlight the...