When does Emma send a message?
Emma answers your customer questions instantly, so your team doesn't have to, but to make it non-intrusive, it will only trigger in certain scenarios: It replies to new conversations initiated by a visitor or a contact. It responds in Messenger on...
How does Emma choose between AI Answers and Custom Answers?
The choice between an AI Answer and a Custom Answer is primarily based on the settings that you've configured. AI Answers: If you have enabled AI Answers in your workspace, then Emma uses AI Answers by default. AI Answers are generated based on a...
When should I use qualifiers in Custom Answers?
Send answers only when customers use specific words in their question.
Customize the next step for customers when Emma answers a question
Customize the experience when Emma passes a conversation to your team
Custom Answers Explained
Create highly personalized and relevant Custom Answers to specific questions.
Create your first custom answer
Create highly personalized and relevant Custom Answers to specific questions.
Train your custom answers to provide more resolutions
Increase Emma’s rate of resolution by broadening and deepening its coverage.
Custom Answers FAQs
Answers to common questions around setting and delivering answers
AI Answers Explained
Accurately and immediately answer customer questions using GPT-4.
Manage your Emma content
Discover the ins and outs of Emma Content management. Enhance your AI's accuracy by adding, removing, and syncing content effectively.
Ask Emma: Your AI-Powered Inbox Assistant
Enhance your customer support with Gist's AI solutions. Understand the difference between Emma and Ask Emma and find out which suits your business needs.
Optimizing your help content for AI Answers
Optimize your help center to enhance your Emma's ability to accurately answer customer queries.
AI Answers FAQs
Answers to common questions around setting and delivering AI answers
