Messenger

Setting up and customizing your Messenger to start chatting with leads and customers.

Customize the Gist Messenger

Customize the Gist Messenger to match your brand

This article will guide you to customize the look and feel of your Gist Messenger so your website visitors and customers feel like it's part of your product or site.. To start customizing your Gist Messenger, navigate to Settings > Tools >...

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By Jitta

updated 4 days ago

Configure your Messenger to work with multiple languages

The Gist Messenger supports multiple languages and allows you to communicate with your website visitors and customers worldwide and deliver a great real-time support experience.  You’ll have 44 languages to choose from, including French, Spanish,...

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By Jitta

updated 4 days ago

Let your visitors know when you’re out of office

It's important to let your customers know when they can expect a response by setting business hours to manage customer expectations better. Set your business hours By default, your business hours are set to an always-on (24/7) schedule. You can...

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By Jitta

updated 4 days ago

Show or hide Messenger on specific pages

Once you have successfully installed the Gist tracking code on your website, the Messenger will appear on all pages by default. However, you can decide on which pages of your website, the Messenger will appear. For instance, you can display the...

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By Jitta

updated 4 days ago

Control who can see the Messenger on your website

Gist allows you to easily control who can see the Messenger on your website and in turn who you can have conversations with. Set your Launcher visibility Navigate to   Settings > Tools > Messenger > Visibility . Go to the Launcher visibility ...

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By Jitta

updated 4 days ago

Show or hide Messenger on specific devices

Gist allows you to control on which devices the Messenger will be shown or hidden when your website is accessed. Here's a quick and simple guide to walk you through the steps. Navigate to Settings > Tools > Messenger > Visibility . Go to Show...

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By Jitta

updated 4 days ago

The Messenger JavaScript API

The Gist JavaScript API

The Gist JavaScript library provides a global object, gist, which responds to a few methods that allow you to update users without a page refresh and interact with the Messenger programmatically. This document covers the following API Methods:...

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By Jitta

updated about 2 months ago

How I do launch the Gist Messenger on clicking a link?

Are you looking to make the Gist Messenger open when somebody clicks on a button or link on your website or in your app? You can use some Gist JavaScript to do cool things like keeping the chat widget hidden by default on your page and trigger the...

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By Jitta

updated about 2 months ago

How do I trigger a Custom Bot on clicking a link?

You can trigger a Custom Bot conversation when your visitors click a link using #GistLink . This is particularly useful to trigger Bot conversations when a button or link is clicked on your website, app, or even links within your email campaigns....

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By Jitta

updated about 2 months ago

Common questions

Can I move the Messenger’s position on my website?

By default, the Messenger appears on the bottom-right corner of your website but if you prefer to move to the bottom-left or even reposition it using spacing, you can do it here. There are two ways to move the Messenger launcher: Using the...

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By Jitta

updated 4 days ago

Can I disable attachments in the Messenger?

You and your visitors can send to each other either from the Inbox or Messenger at any time. Depending on your business needs, you can choose to stop either your visitors or your teams from send files to the other. You can disable the ability to...

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By Jitta

updated 4 days ago

File type and size restrictions for Gist Inbox & Messenger

The Inbox and Messenger in Gist supports attaching files of a specific type and size. Additionally, depending on your subscription, there's a usage limit to the number of attachments that can be uploaded. File types The following file types can be...

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By Jitta

updated 2 months ago