Enabling Message Sneak-Peek for Live Chat


By Jitta Rao

updated 8 months ago

The "Sneak-Peek" feature in Gist allows you to see incoming chats from visitors and customers in real time. 

Activate Message Sneak-Peek

Activating the Sneak-Peak feature is simple. 

  1. After you log into your Gist workspace, go to settings. On the lefthand sidebar, you'll see "Messenger". 
  2. If the menu of Messenger settings is collapsed, you'll need to expand. If not, you will see "Advanced" as an option.
  3. You'll be taken to the advanced messenger settings page. One option will be for "Message sneak-peek". Turn it on and the indicator should turn from grey to blue.

Settings > Messenger - Advanced > Enable Message sneak-peek

Important Notes!

Gist respects privacy, specifically the browser settings of visitors to sites with Gist installed. 

Some of these settings include:

  • In Chrome and Firefox, if Do Not Track is enabled, you will not be able to sneak-peek messages. 
  • For Safari, the "Ask website not to track option  is by default disabled in the versions over12. Unless the visitor has manually turned this setting on, you should see sneak-peek.

Other browsers may also disable sneak-peak based on the privacy settings chosen by the browser and user.

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