Installing Gist on your product or website is the most important part of your journey to get started. After following our installation guide, if the Gist Messenger doesn't appear on your site, then this article should help you understand the typical things to look out for.
Usually, these troubleshooting steps will solve any problems with installation, but if your issue remains unaddressed, we recommend you also check if the tracking code is installed correctly.
1. Incorrect Coding
Also, check for any typos within the snippet code. If you copy-paste the code directly from the documentation on this site, you should be fine. But if you pasted the code from another place (like an email or a word document), it is possible that the code had been reformatted by the word processors.
2. Adding Gist Snippet Twice
3. Incorrect Workspace ID
5. Firewalls and Adblockers
If Gist isn’t working due to the presence of adblockers, you should see errors in your developer console, like: Failed to load resource: net::ERR_BLOCKED_BY_CLIENT
If this happens, either disable the adblocker extension or ensure that you whitelist *.getgist.com within the extension. Similarly, check your system’s internet firewall and see if it is blocking Gist from interacting with your site.
If you are still unable to make Gist work, let our team know via in-app chat and we will do our best to help you get Gist running for you.
If you have any further questions, please start a Live Chat. Just "Click" on the Chat Icon in the lower right corner to talk with our support team.