Use this action to improve automated support in outbound bot flows by allowing Emma AI to respond to your customers.


In this bot flow, the "Let Emma AI Answer" action is triggered after an initial introduction and query from the bot. This enables Emma to step in and provide tailored, conversational responses based on customer replies. Whether it's resolving queries or guiding them through services, Emma AI adapts to various customer needs. The flow can be designed to hand back to a specific point in the bot or escalate to a human agent if Emma encounters questions it can't handle, ensuring a seamless support experience.